If IPTV is not working, check the account, app, device and connection in that order. This avoids changing several settings at the same time and makes the cause easier to identify.
1. Check the account details
Confirm that the subscription is active and that the server, username, password or playlist URL was copied exactly. Remove hidden spaces and make sure the details are entered in the correct player field.
2. Check the device and app
- Restart the device.
- Update the IPTV player and device software.
- Check that the device date and time are correct.
- Clear the player cache only after confirming you still have the original account details.
3. Check the connection
Open another streaming app or website on the same device. If everything is slow, troubleshoot the router or Wi-Fi first. If only IPTV fails, test the same account on another supported device and record the result.
4. Contact support with useful details
Send the device model, player name, exact error message and time of the problem. Hide passwords, playlist URLs and personal information from screenshots. The IPTV FAQ also covers activation and device questions.
